With the growing popularity of social media, many organizations start reviewing their CRM strategies – how to best monitor the conversation of their customers including conversation over the web.

With the growing popularity of social media, many organizations start reviewing their CRM strategies – how to best monitor the conversation of their customers including conversation over the web.                     

JYC Creative Factory provides the best framework to add social media into their multi-channel customer service mix. We have CRM solutions that can attract more of your visitors to come to your web site, create their own profiles, and even buy online. Multi-channels integration can integrate web, SMS, social media and even phone calls. Other services are:

- Managing and reviewing customers' responses

- Social media monitoring tool

- Social media integration tool

- Mobile CRM application

- Customer referral program